We’re committed to providing you with top-notch support whenever you need it. Whether you’re experiencing technical issues, need help with website updates, or have questions about plugins and third party integration options, our dedicated support team is ready to assist.
See our guide below to ensure that your requests — whether for content changes or technical fixes — are handled quickly and effectively.
Prefer to send us a request by email?
Email Support
See our guide below to ensure that your requests — whether for content changes or technical fixes — are handled quickly and effectively.
Tips for the Fastest Website Support
When you need support for your website—whether it’s for technical issues or content updates—following these tips can help you get faster and more effective support.
Whether it’s a technical issue or a content change, clearly explain what you need. For example:
For content updates: Specify what text, images, or content needs to be changed, and where it should go. Attach any new content if applicable.
For technical issues: Describe exactly what happened, the error message, or what isn’t functioning as expected.
Please provide specific URLs for each addition or issue that you want addressed. If you have multiple requests, please provide each URL, followed by the specific request for that page.
For content updates: Include images, graphics, or any visual examples you want to be added or updated.
For technical issues: If you’re encountering a bug, error, or design issue, screenshots or screen recordings are incredibly helpful.
Text content: Provide clear instructions in a Word or Google Doc, or simply paste the text into the email or support form.
Images or graphics: Submit images in high-resolution formats like JPG, PNG, or SVG and specify if they need editing, resizing, or optimization.
Videos: Please provide links to YouTube/Vimeo videos with any necessary embedding instructions. For more information on why we suggest uploading videos to YouTube/Vimeo instead of self-hosting, see our blog post here.
For technical issues: Mention any recent changes you’ve made, such as new plugins installed, software updates, or custom code edits. This helps the support team identify potential causes more quickly.
For content updates: Let the team know if the new content is replacing outdated content or if it’s part of an ongoing campaign or change.
New pages: If you’re requesting a new page, provide the content (text, images, media) in an organized format, and include any design preferences or layout suggestions.
Updates: When requesting content changes, be specific about which section, page, or area of the website needs updating.
If you need a request completed by a specific date — such as a new page for a product launch or an event — make sure to include the deadline in your request. This helps the team prioritize and schedule tasks accordingly.
The support team might need additional information to resolve your issue or complete your content update efficiently. Keep an eye on your email or preferred communication platform for follow-up questions, as timely responses help speed up the process.
If you’re unsure about how to request certain updates or technical changes, feel free to ask for guidance before submitting your request. The support team can help clarify what they need from you, saving time and ensuring they can act on your request efficiently.
