Do you offer malware removal? In case of a security event, what actions does your team take?

Yes, we offer malware removal as part of our security services and onboarding process. In case of a security event, our team will immediately:

1. Isolate the issue: We’ll identify and isolate the compromised areas of your site to prevent further damage.
2. Remove Malware: We’ll clean up the malware and repair any affected files.
3. Restore Backups: If necessary, we’ll restore your site from a recent backup to ensure it’s secure and functional.
4. Strengthen Security: We’ll implement additional security measures to prevent future breaches and monitor your site closely.

If any infections are found within your site’s plugins or themes, we will promptly remove the infected components. This process includes reinstalling the WordPress core, updating all SFTP, SSH, and database passwords, and ensuring that all plugins, themes, and the WordPress core are updated to the latest versions.

Additionally, our hosting provider, WPEngine, is highly proactive in alerting us to any vulnerabilities or necessary updates, allowing us to act quickly to protect your site. Our multi-layered approach ensures that your website is secure and back to full functionality as soon as possible.